The first thing you'll want to do with Drift Email is get your inboxes connected. Connecting your inboxes provides flexibility with connecting a subdomain, and simplicity with an inbox connection.
In this article we'll go over:
Connecting a Subdomain
Using a custom subdomain allows Drift Email to directly capture and process the replies to your marketing email. There are three steps to connect:
Create a DNS record for your subdomain, pointing an MX record to Drift Email.
Set-up DKIM signing and a SPF record for your subdomain.
In your MAP, use your subdomain in both the FROM and REPLY-TO fields (yes, both!) when creating emails.
We've created a help doc that goes over in further detail how to achieve the steps above, you can find it here.
Connecting an Inbox
You can connect any GSuite or Office365 inbox to Drift Email that meets these requirements:
Don't connect a personal inbox. Otherwise, personal conversations will be eligible to process through Drift Email.
Your inbox must be a "user" with its own password. We can't connect aliases or distribution lists. We use OAuth2 to authenticate inboxes, and we can't do this with an inbox that doesn't have a password.
Note: We recommend using an Incognito tab or other private browsing - otherwise, your browser will probably try to connect your own personal inbox to Drift Email.
For further details on exactly how to connect your inboxes, we've created a help doc that goes further into these steps, you can find it here.
Once you've gotten your inboxes set up, you're ready to move onto Step 2: Connecting Your MAP