For larger companies, you may have specific teams, like sales or support, that work specific hours. You can set those up in Drift and target your Playbooks
In this doc, we'll cover
- setting up a team
- targeting a Playbook to fire based on a Team's availability
- other targeting, display, and audience conditions
If you're still in the process of building your bot playbook, check out our Overview of Building Playbooks!
Creating your Team
To create or manage a team, head to Settings > Team Settings > Teams, or click here.
For the complete guide to set up Teams, click here.