If you find yourself asking, "Which plans get Drift Email for Marketing? Who gets Drift Sequences? What's an email seat?" then this is the post for you.
Drift Email for Marketing is the Standard Plan and above.
Sales ("Drift Sequences") vs Marketing ("Drift Email for Marketing")
Sales email (created by: admins and users)
Marketing emails (created by: admins only)
Where does it come from?
Sales: Sent individually through Gmail
Marketing: Sent through Drift
Sales: Drift Sequences helps your sales team create seamless buying experiences by saving them hours a day when emailing their prospects and connecting those buyers to real-time messaging
Marketing: Drift Email for Marketing helps marketers create seamless buying experiences by offering smarter segmentation (excludes sales-engaged contacts) and connecting automated email to real-time messaging
How to set audience for email
Sales: Manual enrollment (individual or bulk) into sequences through Drift or Salesforce
Marketing: Select segments (static or dynamic) to receive the email(s)
Is it automatic?
Sales: No, but it streamlines your process so it's much lighter lifting. You're still sending 1-to-1 emails through gmail, we're just helping you by:
1. letting you create templates to use over and over again and
2. giving you a way to bulk select the people you want to send them through
Marketing: Yes. If you set up an automated email playbook, whenever someone is added or removed from that segment, they will receive or stop receiving those emails.
How do users become unenrolled?
Sales Sequence: If a user responds or if you disable a sequence, they will become unenrolled from the sequence.
For more on unenrollment, check out this doc.
Marketing: If they are either chat engaged or sales engaged. These are two "smart filter" features we have that can be turned on or off. Additionally, there is an option to toggle on unenroll when people reply to the email. The person who sends the email has to have their Gmail account connected for this to work.