We know you can't be available to chat every hour of every day, which is why we have online and offline messages you can set up. But if you want to go one step further to physically hide the chat icon when you're offline, you can do that with our Display When targeting!
Note: display targeting is only available on our paid plans.
You can set this up in your Drift account by:
- Going to your Settings
- Click on Drift Widget
- And going to "Hours"
- In your Hours Settings, you'll want to set the hours to your Drift widget! (You can also manually turn your widget on and off as needed if you prefer.)
- Once your hours are set, you can create a new Display When condition, by going to Advanced targeting settings. When you select Create new display rule you'll want to match the screen shot below. This will ensure that your Drift icon will only display when you're online.