Drift Help Reports
So you have been using Drift Help and utilizing the Help Center Bot Skill to help answer your customers questions and automate your support team but you want to know just how helpful this Bot Skill is. Drift Help has reports accessible to you and your team to show just how helpful your Help Center is!
Interested in learning more about the Help Center Bot Skill? Click here!
Questions Answered by the Bot
The Bot Skill is always working and is always answering questions but you may want to know just how many questions the bot is answering and answering successfully. This report shows you just that.
Interested in seeing how helpful your customers find your articles? We have built article feedback right into our articles! At the bottom of every article you will see buttons with a thumbs up and a thumbs down. Like this:
When looking at the articles in their sections, you are able to see the percentage of thumbs up/thumbs down votes your articles have received. This can help you identify which articles may need an update.
Google Analytics Integration
On top of all of the analytics that are available in Drift Help, you can also integrate your Drift Help Center with your Google Analytics account. Integrating your two accounts is as easy as dropping your Google Analytics tracking ID into the text field available for it in your Help Center Settings.