When you are using Drift to communicate with your customers, there is a way to exclude your own company from seeing Drift on your site. You can block your company's IP address. This will cause two main things to happen which declutter your workflow:
- Colleagues won't show up in Live View
- Colleagues can't send messages which deliver and reach your Inbox.
The steps to achieving this are relatively easy. First, have someone from your company chat into Drift. Second, find their conversation from within the Agent inbox view. Third, type "/block" to send an internal note that will block the user. You will need to confirm that you want to block them.
For more information about blocking users in general, visit this guide.