When you are using Drift to communicate with your customers, there is a way to exclude your own company from seeing Drift on your site. You can block your company's IP address. This will cause two main things to happen which declutter your workflow:
- Colleagues won't show up in Live View
- Colleagues can't send messages which deliver and reach your Inbox.
The steps to achieving this are relatively easy. First, have someone from your company chat into Drift. Second, find their conversation from within the Agent inbox view. Third, click the gear icon on the top right of the screen and choose "Block this user". You will need to confirm that you want to block them.
If you start the conversation from Live View, the gear icon will not appear unless the site visitor responds to the chat.
Unblocking is the exact same process, but you will need to revisit the old original conversation where you blocked them as they will no longer be able to chat in from that IP address.
For more information about blocking users in general, visit this guide.
Even if you choose to block your company's IP, they will still be able to see the Drift chat widget and playbooks. If you want to prevent them from seeing Drift at all, then you will need to use Display conditions to exclude the IP address in Targeting.
Comments
0 comments
Please sign in to leave a comment.