Once you've started mapping these attributes, chances are you want to be able to see them in the Drift interface.
Here is how to find them:
- Go to Visitors > Contacts Settings
The page you land on will show you all of the Drift attributes that come standard with your Drift account. You will see the attribute name, what type of attribute it is (string, boolean, datetime, etc.), a preview of the attribute (what the actual content of the attribute will look like), and then lastly you will have the option to "show in conversation." Show in conversation will show this attribute and its contents in conversation view
To view all of the custom attributes that you and your fellow Drift users have added to your account, simply click over to the Custom Attributes tab and you will see the same layout as the Drift Attributes page.
Both Drift attributes and Custom attributes will show up in you conversation details side panel view in your conversations.
If you'd like to rearrange how information is listed, simply click and drag fields to your preference.
You can also find all the attributes for a specific contact by going to Visitors > All Contacts and then selecting your contact.
From here, you can modify any of the contacts attributes that you'd like.