Where to Find Custom Attributes in your Drift Account

When you are using our HTTP API or Javascript SDK,  you can map custom attributes that your company is interested in tracking for each of your contacts. This can be anything from a user ID to the total campaigns they've interacted with on your site to their role within their company. 

Once you've started mapping these attributes, chances are you want to be able to see them in the Drift interface. 

Here is how to find them: 

• Go to Visitors > Contacts Settings

The page you land on will show you all of the Drift attributes that come standard with your Drift account. You will see the attribute name, what type of attribute it is (string, boolean, datetime, etc.), a preview of the attribute (what the actual content of the attribute will look like), and then lastly you will have the option to "show in conversation." Show in conversation will show this attribute and its contents in conversation view 

To view all of the custom attributes that you and your fellow Drift users have added to your account, simply click over to the Custom Attributes tab and you will see the same layout as the Drift Attributes page. 

Both Drift attributes and Custom attributes will show up in you conversation details side panel view in your conversations.

If you'd like to rearrange how information is listed, simply click and drag fields to your preference.

You can also find all the attributes for a specific contact by going to Visitors > All Contacts and then selecting your contact.

From here, you can modify any of the contacts attributes that you'd like.