Drift's integration with Demandbase allows Drift and Demandbase customers to ultimately drive conversational ABM across the site based on Demandbase Audiences, Watch Lists, and firmographic data.
In this document, we'll cover
- how to connect this integration
- how the integration functions and included features
- available attributes and information
Connecting the Integration
To set this up, all you need is your server-side Demandbase API Key. Make sure that you are using your server-side API key, not a client side API key.
Go to Settings > App Settings > Integrations > Demandbase, or, click here.
Once you're there, enter the API Key and click Connect.
How the Integration Works and How to Leverage Information from Demandbase
The Demandbase Integration works in two main ways:
- We perform a Reverse IP lookup through the Demandbase API in order to retrieve the available information based on a site visitor's IP address.
- We also check the Audience and/or Watch List against any set targeting conditions.
Below are the areas in Drift where you can use Demandbase Audiences, Watch Lists, and firmographics.
Use Demandbase data to determine when the Drift widget is displayed on your site.
Demandbase firmographics can also be used to target Lead Bot, Pop Over, AND ABM Playbooks.
Under the Targeting section of the playbook editor, click on the Display option, select "Display with Targeting", and find "Firmographics"
Use Demandbase information to determine which Drift Users are routed to conversations. Head to Conversation routing within Team Settings.
To utilize the integration, add conditions and use the drop down to create Demandbase specific routing rules.
For more on routing rules, check out this doc.
Organizations can also use Demandbase Personalization Tokens within Bot Playbooks, Pop Over Playbooks, and Email Sequences!
These work like existing Personalization Tokens in Drift - when editing a question, greeting, or the body of an email, find the icon that looks like a price tag and select the Demandbase tab.
Conversation View and Contact Enrichment:
- Conversation View
Here is a full list of Demandbase firmographics that can be used for Display When conditions and Routing Rules.
- Company Name
- Employee Count
- Country Name
- State (ISO)
- Account Watch support
- Marketing Alias
- Annual Sales
- Revenue Range
- Employee Range
- Country Code (ISO)
Here is the full list of attributes that can be used for Personalization Tokens and Contact Enrichment:
- country (e.g. US)
- country_name (e.g United States)
Demandbase's integration may affect your live view information - information like company and location may not appear.