Playbook Analytics gives you data on a variety of things within the Bot playbooks. You will be able to see how many people interacted with your playbook, at what point of the flow there's drop-off, and how many people interacted with each of your button or keyword responses. Let's get an overview of what all the numbers mean!
The first thing you see in Bot Flow Analytics is the box below:
- Targeted: this is the number of times your playbook has fired since your last publish
- Engaged: the number of people who responded to the first question in your playbook
- Reached End: this is the number of people who hit either a goal or reached "End Conversation" in your bot flow
You'll be able to change the view for your analytics on the top right hand bar on the page using Playbook Versioning.
When you look at each question, you'll see how many "unique views per conversation" it had. This means that every time the playbook fires it counts as one unique view. You will also be able to see how many people responded overall to the question, and from there how many people selected each of the button or keyword responses.
If your question has looping, you'll see an additional line that shows how many times your question was looped in the total count.