For larger organizations, you may have teams of people to handle sales, support, or different territories. With Drift, you can set up Teams so that you can manage your instance's online/offline hours as well as target Playbooks when specific groups of people are available to help!
- inviting users to a Team
- editing settings for your Teams
Setting Up Your First Drift Team
Head to Settings > Organization Settings > Teams. Click Create Team
Managing Your Teams
Once you create your team(s), you can click on the team to edit any settings for that team, such as their business hours and timezone!
Setting Up Team Hours
Deleting a Team
Targeting Based on Teams
Once you've configured your teams, you can target both your widget and Playbooks based on the availability of your teams!
For widget targeting based on a Team's availability, read this doc.
For Playbook targeted based on a Team's availability, read this doc.