If you are using the ABM Playbook and do not have a Salesforce account to sync lists from, you can now use our CSV upload to add your targeted accounts into Drift!
Notes: This feature requires the Premium or Enterprise plan.
There are 3 fields that you need to make sure to include and populate in your CSV:
- Account Name
- Domain (website)
- Account owner email (This email must match the email address of your teammate in Drift. This will be the person the messages will be coming from)
What if I don't have a CSV or know how to make one?
Don't worry, we've included a simple CSV template at the bottom of this article for you to download and modify as you need.
Drift Insider Note:
Did you know we have a class on ABM accounts on Drift Insider? Check it out HERE
Here's how to set this up in your Drift account:
Head to your new "visitors" tab on the lefthand sidebar and select All Accounts.
From this page, you can import from a CSV, manually add Accounts, sync Accounts from Salesforce, or Drift can send you a suggested list based off of you site visitors over the past week!
Once completed, you'll be brought to the Import log. From here, you can see if you have any errors.
If there are accounts that caused an error, you will be able to download the CSV of failed accounts (via the View button on the right hand side) and change the information necessary for those reports, so you can re-upload those accounts back into Drift:
Again, when you re-upload your failed accounts, you do not need to re-upload the entire list.
Just the updated accounts that failed the first time.
Need help setting up the ABM Playbook? Check out the help doc here.