With Drift, your customers and prospects should feel like they're interacting with your brand. Both your widget and bot should reflect your brand's look and voice. Here's how to change their designs!
In this doc, we'll cover
Drift Insider Note:
Did you know we have a class on this topic over on Drift Insider? Check it out HERE
Controlling your widget colors is available on all plans. Adding a custom image for your widget and changing your bot avatar are available on all paid Drift plans starting with Premium.
Note: Did you know there are two different versions of the Widget? To find out what version you are on, check out this doc here.
Changing Your Widget Design
Head to Settings > Apps > Drift Widget > Design and Language, or click here!
Note: It is only possible to have one widget design at a time.
You'll see options to choose the colors for the elements of your widget. If you click any of the colored squares, you'll be able to select from HEX, RBG, and HSL values!
Do not use white (#FFFFFF) as your Primary color or elements of your widget will become invisible.
Primary Color: The Primary Color refers to the color of widget, the outline of button responses, and button text.
Secondary Color: The Secondary Color controls the color of widget/Playbook text and the background fill color of button responses.
To better illustrate this, here's an (icky) example!
- Choose colors that are different enough so that they don’t blend together. Contrast is key!
- Avoid making your primary color White or a color that is close to that, as some elements will not look as nice.
- If your background color is dark, we recommend using white as Chat Text color because they will be more visible.
- You can also set your Drift Help colors! To do that head here!
- When setting up your Conversational Landing Page (CPL) you will also be able to choose colors specific to each landing page. For more on CLPs, check out this doc!
Changing your Bot Avatar
If you're using a bot for bot Playbooks, landing pages, etc, you can set its avatar to match up to your brand or use the default Driftbot design.
*Please be aware that we do not save any custom bot images that are uploaded into drift. We highly recommend saving these image files somewhere else in case you need them again at a later date*
Head to your Bot settings by going to Settings > App Settings > Bot, or by clicking here.
Click Edit and you'll be presented with a few options.
You'll be able to name your bot and you can select an image to use for your bot by clicking Custom.
Drag and drop a file or click in the blank space to upload.
We strongly recommend using a bot image and not an image of a human, as this may violate regulations. For more information on bot disclosures and best practices, click here!