Ever wonder if you can format text in conversations with customers or really emphasize a point in your campaigns? Wonder no more! Here’s your guide on formatting text in Conversations and Playbooks.
How to format text in Conversations...
1. Head over to your Conversation View!
2. Enter your conversation and select the conversation you would like to have formatted text in. Under the compose a message box you will see your formatting options!
3. You can click on the formatting option you would like and it will populate in the compose a message box!
4. When you send the message it will format the text.
How to format text in Playbooks
Enter your Playbooks page on your Drift account. Select the Playbook you would like to use.
Compose and Format Your Playbook
Choose from Bold, Italics, Underlined, or hyperlinked rich text to add more excitement to your Playbooks!
You can also add an image to your Playbook, personalization tokens to make your messaging more conversational, or even the link to your calendar to book meetings directly from the Playbook!
Lastly, you can add a custom email signature into the body of email Playbooks!
If you run into any trouble or have any questions, let us know. We’re here to help!