Answering the same questions and messages repeatedly can be time consuming, so we created Saved Replies that allow you to respond almost automatically to messages and shorten you response time!
This feature is available on our Premium plan and above.
Drift Insider Note:
Did you know we have a class on this topic over on Drift Insider? Check it out HERE
Drift Admins can create and manage saved replies by going to your Settings > App settings > Conversations > Saved Replies. You can also click here for easy access.
To add a new reply just click on "new saved reply" at the top of the screen.
Once you click on New Saved Reply a box will open where you can create a name for the reply and type the message that you want to send to your customers. For the reply name make sure to write a unique and memorable title that can help you find your reply easily!
Under your Saved Replies, you will find the list of all the saved replies where you can see a preview of the reply and also when it was last used.
How to use your Saved Replies
To insert a saved reply into a conversation, simply select the + button and select "insert saved reply."
A drop down of all your saved replies will appear. To search for the reply you are looking for, you just need to type a keyword and the reply related to that word will show in the list. If you click on the + button you can create a new saved reply straight from the conversation.