Finished a conversation and want to send the transcript to the customer you were chatting with?
Drift allows you to send a transcript of your conversations directly through the conversations interface!
The Send Chat Transcript will send a transcript of your conversation to the email of the user you are chatting with.
Send Individual Conversation Transcripts
Sending conversation transcripts in the Live Chat view is done with the /command /sendtranscript For further information on other slash commands, check out our help doc here.
To utilize the command, simple enter /sendtranscript into the conversation bar and hit send.
Send Conversation Metrics
Tired of going through every conversation transcript? Try checking out our conversation reporting! You can access this by scrolling down on the Drift home page
If you run into any trouble or have any questions, let us know. We’re here to help!