Sometimes Drift might not be the right product for your company. We totally understand that and we're here to help.
When you chat in to cancel your account, make sure someone on our team responds so that they can alert a member of our Customer Success or Customer Advocate team. That person will help you close out your account.
We always like to downgrade Drift accounts to free just in case you want to come back! 😄👋🏼
Someone will always get in touch with you once the cancellation has gone through, so just wait for that followup to know that your request was fully processed.
A special note for Legacy customers.
If you're a Legacy customer, we certainly love you; but if you cancel or downgrade your account, and then decide to sign back up for Drift again at a later date, please understand that we won't be able to offer you the same pricing you had on with your original plan. Please check with your Billing admin to determine if you are a Legacy customer or not.
For more information on our cancellation policy, see our Terms of Service.