Deleting Your Account

Sometimes Drift might not be the right product for your company. We totally understand that and we're here to help.

When you chat in to cancel your account, make sure someone on our team responds so that they can alert a member of our Customer Success or Customer Advocate team. That person will help you close out your account. 

We always like to downgrade Drift accounts to free just in case you want to come back! 😄👋🏼

Someone will always get in touch with you once your request has gone through, so just wait for that followup to know that your request was fully processed.

When you delete your account, you'll want to make note of the following:

• After you delete your account, you will be logged out and your conversations, contacts and reporting data will be archived.
• If you need to retrieve any information from your deleted account, or if you'd like to continue using Drift; you can log back in with the same credentials and your Drift account will be waiting for you!  Make note though, if you're on a Standard plan, you'll need to supply payment in order to un-archive your account.  

Note for Pro Plans:

 If your account is a Essential plan or above, you'll need to chat in to delete your account.

For more information on our cancellation policy, see our Terms of Service.