We know that being able to navigate quickly through a busy inbox is crucial for you and your teams to see success with Drift. We've implemented a host of hot-key shortcuts that you can use to blaze through your conversations!
To see available options in our legacy chat view, you can click on Keyboard Shortcuts at the bottom right of your compose box within the Conversations view, or by typing
- Command and / (slash) on a Mac
- Control and / (slash) on a PC
You'll see a sidebar appear on the right listing all the keyboard shortcuts you can use!
In our new conversation view the following Hot-Key Shortcuts are still available:
Also, a few of the previous options have been replaced by /slash commands
/invite - bring a teammate into the conversation
/note - leave important information that only your teammates and you can see
/sendtranscript - provide your site visitor, a fellow Drift user, or yourself a copy of the conversation through email. Note: Site visitor needs to provide them their email to make this possible
/block - it will prevent the user from sending further messages - this will only block their IP address and not their email. They will still be able to chat if they use a different IP address.
/savedreply - pre-loaded answers to common questions you receive
/tag - helpful way to categorize site-visitors based on activities or actions they have taken
/sync - transfer conversation data immediately into your CRM
Questions on shortcuts or others you want to see implemented? Let us know by chatting in!
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