When using Drift Video, you'll most likely want a notification when someone is chatting in from your video! Setting these up is simple - they use the same settings as the Drift app.
In this doc, we'll go over
- Configuring Video View notifications
- Configuring Video Chat notifications for Desktop and Mobile
Plan availability:
Notifications for Drift Video are available on all plans.
Video View Notifications
Within the Drift Video Chrome extension, your notification settings can be found by clicking your Profile Icon > Notifications, or, you can click here.
Here you can set your preferences to notify you of video views both via push and email notifications.
Video Chat Notifications
Video Chat notifications follow your regular Drift Chat notification settings. You can access your notifications by clicking your profile icon > Notifications.
You'll want to configure your notifications to be any of
- Only conversations I'm [You're] in
- Conversations I'm [You're] in
- All conversations
For larger teams we recommend Only conversations I'm in.
Note:
You must have a notification preference alert set within the web app for mobile in order to get mobile notifications as well as having downloaded our mobile application.
Managing Your Notifications on Mobile
In order to manage/snooze your applications from the mobile app, click on your avatar and then click Manage notifications.
From there, you can snooze notifications, toggle sounds, and change which conversations for which you're notified.
Still stuck? Email us at support@drift.com. Not using Drift yet? Get your free account here.
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