Allow your fans to contact you!
Drift + Facebook Messenger Connect will allow you to link your Facebook page with Drift so you can receive and reply to messages from your fans directly at the Drift platform. That way you can easily manage all your communications in one place.
In this article we will describe:
How does it work?
Facebook Messenger Connect allows you to connect Drift with your Facebook account and manage the conversations of your Facebook pages directly from Drift, for further information about the integration take a look at the next section, Setting up the Integration.
In the image below there is a typical Drift Inbox screen, as you can appreciate, there are three open conversations with Facebook users, your fans.
There you will receive all the messages that arrive to the Facebook page that you connected with Drift, once the integration is set up you can chat with your fans as you usually do with any other customer at Drift.
In the example image Olivia Johnson sent a message to Vintage Furniture StorePage, that message was forwarded to Drift, and the owner of the page, William Brown, answered there. Olivia Johnson will receive the answer at her Facebook Messenger inbox.
A piece of cake right?
To help you identify the fans that contact you, we show the user’s name and profile image from Facebook at Drift chats.
What are you waiting for? Go and set up the integration!
Setting up the Integration
Before you begin, make sure you are both a Drift Admin and that you have permission to manage the Facebook page you want to connect. Then, head to Settings > Integrations > Facebook Messenger Connect, or, click here.
Click on Facebook Messenger Connect.
Click Connect and you will be redirected to the integration settings page to finish setting up the integration.
Once the integration is connected you will be ready to configure it. The process is really simple, the next steps will guide you through it.
1. Click Select your plan button.
2. Select the plan that best suits your needs. All of the plans have a 7 days trial!
3. Click the button to connect your Facebook Account.
4. Enter your Facebook Account credentials and click on Log In.
5. Select the page you want to connect.
6. That’s it! You are good to go!
You are ready! Now you are able to receive and reply to your fans messages directly from the Drift platform, managing your communications in one place!
Facebook Messenger Connect is a third party integration which means Drift support will not be the best place to get support for this integration. However if you do experience problems with this integration there is a way for you to get in touch with the developer and they will be able to assist you with any problems!
1. Head directly to Settings > Integrations > Facebook Messenger Connect
2. Once there click the link under "Settings"
3. The link will bring you to a new page where a Drift bot will open up. Chat in to the bot and the developer of the integration will be able to assist you!