Drift video allows you to have conversations with prospects as they watch your videos in real time. Keep reading to find out how!

In this do we'll cover:

• Notifications
• Chat
• Bot Messaging

Here’s how it works

Notifications:

1. Browser: 
1. To get notifications when someone is viewing your video so you can chat with them, make sure to follow these steps to set up your notifications. 
2. If you are experiencing any problems with your notifications, follow these steps to troubleshoot the issue. 
2. Email:
1. If you’re a Video only user, you will always get an email notification when someone starts a conversation with you, but not if they JUST view the video.
2. If you have a chat seat, you can control your email notifications settings here.

Chat:

1. Click on the Drift Video Extension. 

2. At the bottom of the pop-up, click Conversations 

3. You are then brought to your Drift Video Conversation Inbox! 

Here you can see all the past and present conversations started from your videos!

Bot Messaging

Admins are able to edit the bot message that appears when someone is watching your Drift Video. Click Video > Settings > Conversations to access the Video bot message editor. Here you can customize the first message the bot sends out when someone is watching your Drift Video. You are not able to edit the follow up question that is asked after the first message the bot sends.

Make sure to check out this video too, to learn more!