Best Practices with Drift Video

Drift Video recording is supported through our Chrome extension and iOS mobile app. 📹

Don't have them installed yet? Click here 👉 iOS Mobile App and Drift Video Chrome extension 

(Note: Video for Android is in the works - make sure to keep an eye out for this!)

Record High Quality Videos

The average quality for videos recorded on the Chrome extension are 720p - this is the standard high-def (HD) display resolution of 1280x720 pixels. Here are a few things you can check on your end to ensure you're making the best quality videos:

• Internet connection
• Monitor/screen resolution
• Quality of your webcam 
• Chrome extension version (make sure to stay up to date for the best experience!)

What do I do if my extension videos are blurry?

1. Record on "Application Window" or "Chrome Tab" when screen recording
2. Adjust your monitor's resolution to match our 720p resolution 

Why is my screen/audio lagging? 

1. Reduce Chrome overhead and close all tabs/applications that you're not using for the video 
2. If you're recording your screen, select Application Window or Chrome Tab instead of Entire Screen. 
3. Restart your device & make sure you're plugged into a power source 💻

My extension says "Chrome doesn't allow recording on this tab"

1. Check that you're on the most recent extension version (click here to go to Chrome web store) 
2. Open a new tab and try to record on drift.com 
3. Restart Chrome (you can reload your tabs when you re-open Chrome!)
4. Log out and log into your extension 

Problem still persisting? Email support@drift.com to create a ticket with us.

My "face screen" is acting strange!

1. Try recording on another site like drift.com. If you don't see any problems on drift.com, the problem may be with the site you were recording on. NOTE: some sites with custom CSS may not support Drift Video and cause strange behavior with the extension.
2. If you see the same behavior on drift.com, chat in or email support@drift.com!

Still have questions? Chat in with our team or email support@drift.com. 

Learn more about Drift Video and create a free account here.