Use this option to invite members of your team to connect their inboxes to Drift Email.
This is best used for generic or shared inboxes, like "email@example.com" or "firstname.lastname@example.org" - any inbox you want to connect, but don't know the password to.
We advise against connecting personal inboxes - read more about this here.
1. Send Invites to Inbox Users
In Drift Email, go to Settings > Inbox Connections. Click "Invite New to Connect" and enter the email address for the person you'd like to invite to connect.
Repeat this step to invite multiple teammates.
Step 2: Connect via Google
Any teammate you invite will immediately receive emails with a button to connect their inboxes via Google.
After the inbox is connected, Drift Email will start processing data immediately. The inbox owners will be added as contributor users on your account. You can delete or edit permissions for these users at any time. Connected inboxes are managed separately from users - this allows you to have some team members contribute data from their inbox without having access to Drift Email.
How soon will I see my data?
Replies should start flowing into Drift Email within 5-10 minutes. By default, whenever a new inbox is connected, we backfill the last 30 days of replies automatically.
How do I know it's connected?
You'll see a green checkmark and "Good" status when the inbox is connected successfully.
If an inbox is not successfully connected, it will be marked in red as "Failing". An inbox fails when we no longer have valid credentials for it. Usually this is due to a password change or multi-factor authentication - your IT team can help resolve those issues.
How do I delete or reconnect inboxes?
To disconnect an inbox, click the downward arrow and select Delete.
If an inbox is failing and you'd like to resolve it, delete first and then follow the steps to invite the user again.