Skills define how you want data to flow out of Drift Email. Skills run every 10 minutes and continually process data as replies enter Drift Email.
We have 5 main skills. For each of these we have a detailed help article:
Route and Track - route human replies to your team and track them in your MAP
Update Contacts - sync contact updates for a cleaner database
Enrich Contacts - sync phone numbers and job titles to contacts
Create Mined Contacts - sync new contacts from auto-replies
Create Sender Contacts - make new contacts for emails from senders not currently in your database
If your skills encounter any issues, e.g. a list is removed from your MAP, or a field value is invalid, we'll notify you about it via email. These emails will come from email@example.com and will link you to the skill, where you'll see an error message in the editor.
Example error - a field type mismatch: