B2B email is becoming more human.
Tactically, this means a human "from" address, plain text formatting, conversational messaging, and a shift from 1-way blasts to 2-way engagement.
But email conversations can be painful to manage at scale. How do you get hand-raisers (real positive human replies) to your reps faster? How do you track replies?
We built Lead Owner Lookup Routing to solve those problems. This 2-minute video sums it up:
Here's how it works:
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You can pick any field in your MAP for Drift Email to lookup owners.
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As real human replies happen, Drift Email will lookup owners, then route to that person in real-time.
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You can also track those responses to lists and fields for reporting and/or to pause flows.
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You can even apply filters like "demo" or "pricing" or "questions" to get more precise.
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You can set-up separate rules to automatically handle any manual opt-out or unsubscribe requests.
If you are already a Drift Email user go to the "Automate," then click "Route & Track."
If you don't see this feature, please contact your account manager about changing plans.
If you aren't a Drift Email user, you can book a demo to learn more.
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