To isolate emails from your Email Bot, select the All Sources dropdown and select your bot email address.
To remove system, automatic, and other non-urgent responses, select All Types then Human Reply.
We recommend keeping a watch on emails tagged yes and ensuring your sales reps are on top of hot leads!
When a bot is unable to classify with certainty, it will be sent to the Customer Review Queue for your review. These are not always responses that aren’t yes/no, but maybe something unrelated like "support" or a contact saying "they’ve been in touch with a rep."
If reply is ___send a response:
When you choose to send a response automatically this is how it appears in your inbox. The response will say scheduled before it's sent then completed once it's been sent successfully.
If reply is ___ send a draft:
When you choose to draft a response (rather than send a reply), this is how it looks in your inbox. The emails will be tagged needs review and you can edit the text and click approve tasks to send.
Congrats on launching your campaign with Drift Email 🥳 - let’s take a look at how it’s performing!
On your Campaign dashboard there is a preview of the Campaign performance.
Sends - total number of successful sends, excluding total lost
Opens - total number of email opens
Clicks - total number of recipients who clicked any link in the campaign
We insert an invisible pixel into emails that notifies us when an email is opened. At this time there is not a way to track if email has been forwarded.
Please note: at this time the reporting breakdown lives in app.drift.com - we are working on moving that over to app.siftrock.com.