At Drift, we strive to get you answers in a timely fashion. As such, we have established and are publishing the following Service Level Agreements for our support staff.
First Response Time:
A major feature of Drift is not functioning, there is no workaround.
All users unable to use Drift.
|All playbooks are not firing.||4 Hours|
A feature of Drift is not functioning but there is a workaround
A specific user is not able to use Drift
Some users are not able to use Drift, but not all.
|A single playbook is not firing at all.||6 Hours|
A feature is not working as expected.
|A playbook is not firing based on settings.||8 Hours|
|4||How to question or functionality question.||How do I create a playbook?||16 Hours|
Monday to Friday from 9AM - 6PM EDT
Getting in contact with us:
Need to open up a support case? Email us at firstname.lastname@example.org or chat in 24 hours a day.