The Activity Log allows you to see the finer details of your team. You are able to see things like teammates being invited, deleted, and when they go on and offline.
To access the Activity log, go to Settings > Manage teammates. You'll find access to the Activity Log via the ellipsis on the top right hand side of your teammates list.
Once in the activity log, you'll be able to see what happened on any particular day and time. To modify the report, select the filters at the top of the screen.
If you'd like to export the report, simply click the Export CSV button to receive an email with the details of your team. You can export up the last 60 days of log history.
The Activity log shows details about your teammates, not your customers. For details on Customer interactions, you'll want to reference the Audit Log. For details on the Routing Audit Log, check out this document here.
Understanding Activity Log Fields
When exporting the Activity Log, you'll have various Columns, Attributes, and Values. To better understand the information within, check out the details below.
For more details on what types of logs are supported via your integrations, check out our help doc here.
Need more information about the details in your Activity Log? Contact us at firstname.lastname@example.org if you need some help!