FAQs & Troubleshooting

General FAQs

• Salesforce FAQs
• How to Troubleshoot Common Errors for the Salesforce Integration
• I imported a CSV of Contacts. Why isn't my Playbook targeting working?
• The Welcome Message Playbook vs The Default Greeting
• How to Move the Widget
• How can I block a user?

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Common Troubleshooting Topics

• Salesforce FAQ
• Why is my calendar disconnected?
• Online & Offline: Agent vs. Widget
• Why Doesn't Drift Live View Match Google Analytics?
• Targeting Troubleshooting
• Troubleshooting Notifications

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Billing

• Drift for Startups FAQ
• Cancelling/Deleting Your Account
• What Happens When I Pay for Drift Annually?
• Pricing FAQ
• How to Access Your Billing Information
• What Happens If I Go Over The Contacts Limit?

Legal & Policies

• Security
• Terms of Service
• API Terms of Service
• Privacy Policy
• Acceptable Use Policy
• What is Drift's Cookie Security and Privacy Policy?

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Glossary

• Glossary of Clearbit fields we add to a contact record once we get the email address
• What are Conversation Qualified Leads (CQL's) in Drift

Reported Issues

• Is Drift working? (Status Page)