How to Change the Design of Your Widget and Bot
With Drift, your customers and prospects should feel like they're interacting with your brand. Both your widget and bot sh...
How to connect your calendar to Drift Meetings
One of my favorite Drift features is the option to book meetings automatically through our calendar drop! Let’s talk about...
How to Set Up and Manage The Display Settings of Your Widget
The widget is responsible for managing the majority of your customers' and visitors' interactions with you through Drift....
How can I download my Bot text?
Downloading Bot Text is available on the Drift Advanced and Enterprise plans.
When updating your pl...
How Can I Hide the Drift Icon When I am Offline?
We know you can't be available to chat every hour of every day, which is why we have online and offline messages you can s...
How to "Follow” a Contact
We know that sometimes you may want to know exactly when a lead you're trying to connect with or nurture is on your site. ...
How to A/B Test Your Playbooks
You may have several different versions of a Playbook that you'd like to try to see which gets the most engagement. We've ...
How to Access and Build a Targeted Account List
Target Accounts (Formerly known as Drift Prospector) helps salespeople be more productive by engaging with the right peop...
How to Access and Understand the Activity Log for Your Team
The Activity Log allows you to see the finer details of your team. You are able to see things like teammates being invit...
How to Access Your Billing Information
As an admin, you may need to periodically update your payment method or check on your Plan details, or expand your team.
How to Add Custom Language to your Drift Code
Customize your site to support multiple languages
Say you have two versions of your website, one in English and one in Ger...
How to Add Drift to WHMCS
Setting up Drift in WHMCS is easy. You can now have Drift on your website in a matter of minutes.
First get your Drift s...
How to Add Drift to your ON24 Audience Console, Engagement Hub, and Target Pages
ON24 markets products and services based upon webcasting and virtual event and environment technology. You can add Drift ...
How to Add Users to your Team
In this doc you will find resources to:
How to invite your teammates
Setting User vs. Admin Roles
Using Activity Logs
How To Build Bot Playbooks
Bot Playbooks are an absolutely essential way to engage with your site visitors, discover their needs, connect th...
How to Change the Prioritization of the Round-Robin Calendar
When a prospect books a meeting through the bot, Drift knows it’s essential to select the right rep to handle the meeting ...
How to Check if Drift is Installed on Your Site
How to check if Drift is installed on your website:
Right Click anywhere on your website and choose inspect.
How to Configure Advanced Settings in Your Drift Profile
Want to level-up your Drift Profile? Here's how to get more.
Advanced calendar settings
Buffer Time: This is the amount o...
How to Connect Drift with Office 365 Calendars
You can book meetings faster in chat conversations by connecting your Office365 calendar to Drift. This will allow Drift ...
How to Connect Facebook Analytics
The Facebook Analytics integration is a conversational landing page only integration that allow users who use Facebook Ana...
How to Create a Contact Segment
Drift Segments allows you to filter contacts based on attributes and events, so you can provide the best buying experience...
How to Create and Manage Saved Replies
Answering the same questions and messages repeatedly can be time consuming, so we created Saved Replies that...
How to Delete a User From Your Team
If you'd like to remove a user from your team, the steps to do so are not super hard! Just make sure you are an admin in...
How to Deploy Drift via Adobe Launch
Adobe Launch is the next-generation of tag management capabilities from Adobe. Adobe Launch gives marketing teams a simple...
How to Disable Link Tracking in the Drift Email Chrome Extension (GDPR)
Link tracking allows your bot to understand who is visiting your site when they click on the link you've included with yo...
How to Enable a Custom Subdomain Name for Your Landing Pages
Having a custom subdomain Name for your Conversational Landing Page allows the page to look like it is coming from your we...
How to Enable Notifications
A key part of setting up Drift is setting up your account notifications! We'll show you how to enable or disable these for...
How to Enroll Your Leads into an Email Campaign from a Bot Skill
Within the Visual Builder you have the ability to enroll your prospects/leads into an email campaign!
In this doc, we'll c...
How to Get a Playbook to Follow the Visitor
Features discussed in this article are available on all of the paid Drift plans.
In this article, we...