Drift Load Time and Supported Browsers
We know that marketers care about search optimization, great browsing experiences, and site load time, so that they can dr...
Drift Notifications Best Practices
Do you have Drift set up, but can't seem to figure out why you're not receiving certain notifications?
Here we'll break do...
Drift Whitelist Domains and Public IP Address
Drift Public IP address can be used to provide whitelist rules for access to internal or 3rd party services.
We will do ...
Email Sending Domains (DKIM) Troubleshooting Tips and Common Mistakes
Some common mistakes include:
1. Using Outlook? Outlook emails can be put into quarantine if they don't meet approval for ...
How does Round Robin Routing Work for Chat?
What is Round Robin Routing?
“Round robin” is just the mechanism for how we pick who a chat gets routed to - specifically ...
How To Troubleshoot Web App Notifications
Have you noticed you're not receiving notifications for some of or all of your chats? Here we will go over the troublesho...
Language Support in Drift
Drift’s Admin Panel and the majority of its features are currently hard-coded in English. However, we ha...
Office 365 Calendar Support
Office 365 Calendar vs. Hosted Exchange vs. Exchange Online
Drift is currently compatible with Cloud-based Office 365 ca...
Troubleshooting your targeting conditions just became easier!
Why is my playbook displaying when it shouldn't? Why isn't m...
Why won't my notifications work?
Firstly, if you're looking for a more basic explanation of the different types of notific...
Troubleshooting the Google Analytics Integration
If you find that you are having trouble with getting your events to send to Google Analytics from Drift, try these steps!
Troubleshooting Updates to the Drift Desktop App
Depending on the IT setup used by your organization, updates may not be automatically applied to your Drift Desktop App. W...
Troubleshooting your Google Calendar connection
Connecting your calendar is available on every Drift plan.
One of the neatest features of Drift is s...
Troubleshooting: Why Can't I See My Widget?
Here at drift we hear some version of this question weekly - why can't i see my widget? why isn't my playbook firing? We w...
Widget Accessibility at Drift
At Drift, we think about Chatbot Accessibility as Conversational Marketing made possible for:
All Teams within an Organiz...