Frequently Asked Questions

You can with version 2 of the Widget.   To do this, go to Settings > App Settings > Drift Widget > Design and find the Ali...

Yes you can! You can install Drift on multiple websites that link back to the same account.    You can copy and paste our...

Creating a free Drift account can be an exciting and fun way to test out the platform before your company signs onto a bi...

No.  Sending/Receiving, or storing Credit Card information with Drift is against our Terms of Service.    Drift is not PCI...

Drift collects a lot of data on your site visitors to help make sure you get in touch with the most qualified leads. But w...

You may have seen some wonderful individuals and organizations helping promote and support us and our customers - those wo...

Can I use Audiences if I’m not ready to handle customer chats? Yes! The Drift Widget operates passively, collecting data b...

How do I apply? You can apply by chatting with the Drift Bot on this page! Should take just a couple minutes. What feature...

Sometimes, you have a person saying inappropriate or offensive things. Or, they're reaching a point where you no longer w...

Changing or updating your company information is easy! Navigate to Settings > Team Settings > Company or just head to this...

Your Drift Profile is a great place for your customers to chat and book meetings directly with you. It's also a great plac...

Conversation View To hyperlink text in the conversation view, simply highlight the text you would like to hyperlink and cl...

When you are using Drift to communicate with your customers, there is a way to exclude your own company from seeing Drift...

Sometimes you're on vacation, or just out of the office for a certain amount of time. Drift allows you to set yourself Ou...

You forgot your password.  Look, it happens!  Don't worry.  We've got your back on this. In the event you've forgotten o...

Drift team pages can no longer be edited, but the links still work! We've moved to drift.me profiles for all new users in...

Drift can send you notifications three different ways: Email Desktop (in the top or bottom corner of your screen, dependi...

At Drift, we recognize that as sales teams scale, it’s customary to have multiple reps involved in the sales process for ...

Overview The holiday’s are great, everyone gets to take some time off to relax and reset, but your website doesn’t just sh...

Salesforce offers an IdP (Identity Provider) for Salesforce which can act as a single sign-on identity provider, allowing...

First of all - this is a great question! We know that you want to be having as many conversations as possible, especially ...

That's a great question!  We typically don't go down.   But that being said, there are times when issues happen.   Drift i...

  Here's a high-level overview on pricing information for our most common plans. If you're on Advanced or Enterprise and h...

You can expect the following from this new version: Consolidated network requests so the widget will be able to load fa...

URL Previews in your conversations are utilized to give you a sneak peak of where the URL would direct you without you ha...

In July of 2017, we introduced a new marketing metric, the CQL: Conversation Qualified Lead Cool! What does the CQL Mean f...

Installing Drift, but aren't sure what to expect?  Regardless of how you install drift on to your website, here's what hap...

When you're first setting up Drift, it is extremely important to set up your hours correctly since they can affect your ot...

If you’ve explored the Display When conditions, you’ve probably seen the condition On Exit Intent. But what's this mean? O...

For Drift Enterprise customers, Drift supports reporting logs for several of our integrations.  In this article, we'll go...