Can I change the location of the Widget on my site?
You can with version 2 of the Widget.
To do this, go to Settings > App Settings > Drift Widget > Design and find the Ali...
Can I Install Drift on Multiple Websites?
Yes you can! You can install Drift on multiple websites that link back to the same account.
You can copy and paste our...
Can I Merge Two Drift Accounts Together?
Creating a free Drift account can be an exciting and fun way to test out the platform before your company signs onto a bi...
Can I send/receive Credit Card Information Using Drift Chat?
Sending/Receiving, or storing Credit Card information with Drift is against our Terms of Service.
Drift is not PCI...
Data Retention and Deletion at Drift
Drift collects a lot of data on your site visitors to help make sure you get in touch with the most qualified leads. But w...
Do you have a Drift Partner Program?
You may have seen some wonderful individuals and organizations helping promote and support us and our customers - those wo...
Drift Audiences FAQ
Can I use Audiences if I’m not ready to handle customer chats?
Yes! The Drift Widget operates passively, collecting data b...
Drift for Startups FAQ
How do I apply?
You can apply by chatting with the Drift Bot on this page! Should take just a couple minutes.
How Can I Block A User?
Sometimes, you have a person saying inappropriate or offensive things. Or, they're reaching a point where you no longer w...
How can I change my Company Information?
Changing or updating your company information is easy!
Navigate to Settings > Team Settings > Company or just head to this...
How Can I Customize my Personal Drift Profile?
Your Drift Profile is a great place for your customers to chat and book meetings directly with you. It's also a great plac...
How Can I Make Hyperlinks Clickable?
To hyperlink text in the conversation view, simply highlight the text you would like to hyperlink and cl...
How do I exclude my company from seeing Drift?
When you are using Drift to communicate with your customers, there is a way to exclude your own company from seeing Drift...
How do I mark myself as Out of Office?
Sometimes you're on vacation, or just out of the office for a certain amount of time. Drift allows you to set yourself Ou...
How Do I Reset My Drift Password?
You forgot your password. Look, it happens! Don't worry. We've got your back on this.
In the event you've forgotten o...
How do I Set Up a Team Directory?
Drift team pages can no longer be edited, but the links still work! We've moved to drift.me profiles for all new users in...
How do notifications work in Drift?
Drift can send you notifications three different ways:
Desktop (in the top or bottom corner of your screen, dependi...
How to Set Up Target Accounts (Prospector) with Multiple Account Owners in Drift
At Drift, we recognize that as sales teams scale, it’s customary to have multiple reps involved in the sales process for ...
How To Set Up Your Drift Account For The Holiday Season/When You’re Offline
The holiday’s are great, everyone gets to take some time off to relax and reset, but your website doesn’t just sh...
How to Setup Salesforce IdP
Salesforce offers an IdP (Identity Provider) for Salesforce which can act as a single sign-on identity provider, allowing...
I imported a CSV of Contacts. Why isn't my Playbook targeting working?
First of all - this is a great question! We know that you want to be having as many conversations as possible, especially ...
Is Drift Down?
That's a great question! We typically don't go down. But that being said, there are times when issues happen.
Here's a high-level overview on pricing information for our most common plans. If you're on Advanced or Enterprise and h...
The New Drift Widget FAQ
You can expect the following from this new version:
Consolidated network requests so the widget will be able to load fa...
Toggling URL Previews
URL Previews in your conversations are utilized to give you a sneak peak of where the URL would direct you without you ha...
What are Conversation Qualified Leads (CQL's) in Drift
In July of 2017, we introduced a new marketing metric, the CQL: Conversation Qualified Lead
Cool! What does the CQL Mean f...
What Happens After I Install Drift?
Installing Drift, but aren't sure what to expect? Regardless of how you install drift on to your website, here's what hap...
What Hour Settings Affect What?
When you're first setting up Drift, it is extremely important to set up your hours correctly since they can affect your ot...
What is On Exit Intent?
If you’ve explored the Display When conditions, you’ve probably seen the condition On Exit Intent. But what's this mean? O...
What logs are supported in Drift?
For Drift Enterprise customers, Drift supports reporting logs for several of our integrations. In this article, we'll go...