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Frequently Asked Questions

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Have a question? It's ok, lots of people do! You'll find a lot of the questions we see across the board here!

  • Can I change the location of the Widget on my site?
  • Can I Install Drift on Multiple Websites?
  • Can I Merge Two Drift Accounts Together?
  • Can I send/receive Credit Card Information Using Drift Chat?
  • Do you have a Drift Partner Program?
  • Drift Audiences FAQ
  • Drift for Startups FAQ
  • How are CQL's calculated on the Dashboard?
  • How Can I Block A User?
  • How can I change my Company Information?
  • How Can I Customize my Personal Drift Profile?
  • How Can I Make Hyperlinks Clickable?
  • How do I exclude my company from seeing Drift?
  • How Do I Reset My Drift Password?
  • How do I Set Up a Team Directory?
  • How do notifications work in Drift?
  • How to Set Up Prospector with Multiple Account Owners in Drift
  • How To Set Up Your Drift Account For The Holiday Season/When You’re Offline
  • How to Setup Salesforce IdP
  • I imported a CSV of Contacts. Why isn't my Playbook targeting working?
  • Is Drift working? (Status Page)
  • Pricing FAQ
  • The New Drift Widget FAQ
  • Toggling URL Previews
  • What are Conversation Qualified Leads (CQL's) in Drift
  • What Happens After I Install Drift?
  • What Happens When I Pay for Drift Annually?
  • What Hour Settings Affect What?
  • What is On Exit Intent?
  • What logs are supported in Drift?
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