Frequently Asked Questions
Have a question? It's ok, lots of people do! You'll find a lot of the questions we see across the board here!
- Can I change the location of the Widget on my site?
- Can I Install Drift on Multiple Websites?
- Can I Merge Two Drift Accounts Together?
- Do you have a Drift Partner Program?
- Drift Audiences FAQ
- Drift for Startups FAQ
- How are CQL's calculated on the Dashboard?
- How Can I Block A User?
- How can I change my Company Information?
- How Can I Customize my Personal Drift Profile?
- How Can I Make Hyperlinks Clickable?
- How do I exclude my company from seeing Drift?
- How Do I Reset My Drift Password?
- How do I Set Up a Team Directory?
- How do notifications work in Drift?
- How To Set Up Your Drift Account For The Holiday Season/When You’re Offline
- How to Setup Salesforce IdP
- I imported a CSV of Contacts. Why isn't my Playbook targeting working?
- Is Drift working? (Status Page)
- Pricing FAQ
- Toggling URL Previews
- What are Conversation Qualified Leads (CQL's) in Drift
- What Do The Conversation Statuses Mean and How Can I Permanently Delete Conversations?
- What Happens After I Install Drift?
- What Happens When I Pay for Drift Annually?
- What Hour Settings Affect What?
- What is On Exit Intent?
- What Slash Commands are Available in the Desktop App?
- Why Can't I See The Changes I Made to My Playbook?
- Why Doesn't Drift Live View Match Google Analytics?