Get Started: 3 Must-Have Skills
What we'll cover:
This guide goes through the three main use cases for Drift Email. Start here as a foundation, and then g...
A skill is an automation rule that defines how Drift should process your email replies. Each type of skill performs a diff...
Drift Email Filters
Do you have multiple data sources that you want to handle differently, do you want to filter by subject line, or want to s...
Reply Categories and Classification
Drift Email classifies replies using machine learning techniques and natural language processing. Here are the categories ...
Contact Quality Scores
Contact quality is a representation of our confidence in the accuracy and completeness of a new contact.
We have three qu...
Guide to Drift Email Fields
Drift Email provides data points about email replies that can be used when building skills to make updates to your marketi...
Skill - Update Contacts
Who wants invalid email addresses in their database? Answer: No one. Keep track of all of these changes to your database a...
Skill - Enrich
As a B2B marketer, you probably hate seeing null values. Especially in big fields like direct phone number or job title.
Skill - Route to teammates
With Route to teammates, you can route emails to specific people, as well as update these contacts in your Marketing Autom...
Skill - Create Mined Contacts
With the Create Mined Contacts Skill, you can make new contacts records for people found in the body of your emails. For e...
Skill - Create sender contacts
Do you wish there was an easy way to keep track of people who email your marketing alias but aren't stored in the database...
Receiving Replies from Drift Email
When an email reply is routed to you, it will come from firstname.lastname@example.org.
But, you will see the na...