Reply Management

  • Get Started: 3 Must-Have Skills
    What we'll cover: This guide goes through the three main use cases for Drift Email. Start here as a foundation, and then g...
  • Skills Overview
    A skill is an automation rule that defines how Drift should process your email replies. Each type of skill performs a diff...
  • Drift Email Filters
    Do you have multiple data sources that you want to handle differently, do you want to filter by subject line, or want to s...
  • Reply Categories and Classification
    Drift Email classifies replies using machine learning techniques and natural language processing. Here are the categories ...
  • Contact Quality Scores
    Contact quality is a representation of our confidence in the accuracy and completeness of a new contact.  We have three qu...
  • Guide to Drift Email Fields
    Drift Email provides data points about email replies that can be used when building skills to make updates to your marketi...
  • Skill - Update Contacts
    Who wants invalid email addresses in their database? Answer: No one. Keep track of all of these changes to your database a...
  • Skill - Enrich
    As a B2B marketer, you probably hate seeing null values. Especially in big fields like direct phone number or job title. N...
  • Skill - Route to teammates
    With Route to teammates, you can route emails to specific people, as well as update these contacts in your Marketing Autom...
  • Skill - Create Mined Contacts
    With the Create Mined Contacts Skill, you can make new contacts records for people found in the body of your emails. For e...
  • Skill - Create sender contacts
    Do you wish there was an easy way to keep track of people who email your marketing alias but aren't stored in the database...
  • Receiving Replies from Drift Email
    When an email reply is routed to you, it will come from notifications+email@reply.drifttmail.com. But, you will see the na...
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