Bot Skills, The Flow Builder and the Drift Widget

Your bot is your digital avatar. In this section we'll go over how to build a bot and how it will work with your visitors.

  • Keyword Groups in the Bot Builder
    Giving your prospects and customers the option to freely type responses to your qualifying questions is a great way of lea...
  • The Drift Widget
    The widget is responsible for managing the majority of your customers' and visitors' interactions with you through Drift....
  • Components of A Bot
    Bots are an absolutely essential way to engage with your site visitors, discover their needs, connect them to your team, a...
  • Bot Skill: Phone Capture
    For many of our customers, having the phone number of a prospect or lead is essential to follow up or schedule a meeting. ...
  • Bot Skill: Email Capture
    Drift builds contact details for each site visitor, so that you can identify and qualify leads, follow up using Drift Emai...
  • Bot Skill: Book a Meeting
    With the Book a Meeting bot skill your bots can book meetings for your reps without the need to speak to a live agent. Bel...
  • Bot Skill: Article Lookup And Ticket Creation
    The bot has three helpful skills so you can automate 100% of your support. We call these Help: Article Lookup, Help: Ticke...
  • Bot Skill: Email Capture
    Drift builds contact details for each site visitor, so that you can identify and qualify leads, follow up using Drift Emai...
  • Bot Skill: Route Conversation
    What this skill can do: In addition to routing the conversation inside of a Goal, the "Route Conversation" skill gives you...
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