We know that customers want to dive deeper into Drift and see how it is working for them. That is why we have a series of reports, that show you Drift's performance.
The Playbook Analytics Report will show you site visitors interactions with your playbooks. For more detailed information on this report check out this help doc!
Playbook Funnel Metrics
We added the ability to export the funnel metrics of all of your playbooks into one CSV! This way you can gain better insight into how your playbooks are performing for you as a whole. Check out this help doc for more information on Playbook Funnel Metrics.
Conversation Stats, Reporting, and Export
These reports will help you analyze your conversations, team performance and routing. For a more deep dive into conversation reporting, check out this help doc!
Drift Help Reports
If you have your Help Center Bot Skill enabled, or are using Drift Help, this report will show you how helpful your resources are! This help doc has more information on Drift Help Reports.
As we add more reports we will add their names and help doc links here. In the meantime if there is a specific reporting functionality you are looking for, send us a chat and let us know!